Easy Returns & Hassle-Free Refunds
At Calio, your satisfaction is our top priority. If something isn’t quite right, our return and refund process is designed to be simple, transparent, and stress-free—just the way it should be.
30-Day Return Window
We get it—sometimes things don’t work out. That’s why you have 30 days from your order date to return your item for a full refund. No pressure, no hassle.
Exchanges
Need a different size, color, or product? We’re here to help. Reach out to us at support@calioshop.us, and we’ll do our best to make it right with an easy exchange or personalized solution.
Inspection & Refund Process
Once your return arrives, our team will inspect it within 5–7 business days. If everything checks out, your refund will be processed. Depending on your payment provider, please allow an additional 3–7 business days for the funds to show up in your account.
Order Cancellations
Changed your mind before your order ships? No problem—just let us know as soon as possible. A small 5% processing fee will apply to cover transaction costs.
Return Shipping & Fees
We believe in fair and full refunds. That means:
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No restocking fees
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No return shipping deductions
You’ll receive your entire payment back—simple as that.
Product-Specific Return Notes
Some items may come with specific return conditions due to manufacturer policies. Please check individual product listings or email us at support@calioshop.us if you have questions.
About Chargebacks
If there’s ever an issue with your order, please reach out to us first. We’re quick to respond and committed to resolving any problems. Initiating a chargeback without contacting us can cause delays and complications.
Note: Fraudulent chargebacks are treated seriously and may be pursued legally.
Still Need Help?
Our customer support team is here for you. Don’t hesitate to get in touch:
Calio, LLC
support@calioshop.us
(386) 337-8715
13690 NW 14th St, Doral, FL 33182