Easy Returns & Hassle-Free Refunds
At Calio, we are committed to providing you with a smooth and customer-friendly shopping experience. Your satisfaction is our top priority. If your purchase does not meet your expectations, our simple return and refund process is here to help.
60-Day Return Policy
We understand that sometimes a product may not be the perfect fit. That’s why we offer a 60-day return window from the date of purchase. If you’re not completely satisfied, you can return the item within this period.
Exchanges
Your satisfaction matters to us. If your purchase doesn’t meet your expectations, contact us at support@calioshop.us. We’ll work with you to find the best solution, including an exchange, to ensure you receive the right product.
Inspection & Refund Processing
Once we receive your return, our team will carefully inspect the item. This process typically takes 5 to 7 business days. If the item meets our return criteria, your refund will be processed. Depending on your payment provider, it may take an additional 3 to 7 business days for the refund to appear in your account.
Order Cancellations
If you need to cancel your order before it ships, we are happy to assist. However, a 5% processing fee will be deducted from your refund to cover transaction costs.
Return Shipping & Restocking Fees
We value transparency. Return shipping and restocking fees are not deducted from your refund, meaning you will receive the full amount back.
Product-Specific Return Policies
Some products may be subject to special return and refund conditions due to manufacturer policies. Please check the respective product pages or contact us at support@calioshop.us for more information.
Chargebacks
We kindly ask our customers to contact us directly if there are any issues with an order. Initiating a chargeback without prior communication may cause unnecessary complications and delays.
Note: Fraudulent chargebacks are considered theft and will be prosecuted legally. If you haven’t received your order or encounter any problems, please email us at support@calioshop.us – we’re happy to help.
Need Help?
If you have any questions, our customer service team is always here for you:
📍 Calio, LLC
📧 Email: support@calioshop.us
📞 Phone: +1 386 337-8715
📌 Business Address:
13690 NW 14th St, Doral FL 33182